Tenancy Officer

Posted 17 December 2025
Salary £19 - 21 per hour
LocationLiverpool
Discipline Housing
Reference168552
Contact NameDominic Paver

Job description

We are currently working in partnership with a Housing Association based in Merseyside, who are recruiting for a Lettings Assistant on a temporary three-monthcontract.

 

The position is due to start in the New Year, with the potential to go full time. The hourly rate of pay is negotiable up to £21 via an Umbrella company.

 

The ideal candidate will have experience in lettings, housing administration and be happy to process a basic DBS.

Duties will include (but are not limited to):

  • Processing mutual exchange requests
  • Completing tenancy changes e.g. name changes and documentation changes
  • Dealing with tenant Permission requests and ensuring the outcome is in writing to the tenant
  • Provide expertise to front-facing teams and liaise with the Neighbourhoods team
  • Holding responsibility for all garage lettings
  • Being the initial point of contact for customer complaints

 

Experience required:

  • Experience required in Social Housing
  • Experience in successions, mutual exchanges, left in occupation and permissions

 

Rewards and Benefits:

  • 2/3 days home working
  • Flexible working hours

 

Working hours:

  • 37 hours per week
  • Monday - Friday, 9am-5pm

 

James Andrews is acting as an employment agency and business in relation to this role.

 

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

 

Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.