Our client, based in the West Midlands, is currently recruiting for a Repairs Scheduler on a 3-month temporary contract.
The position is due to start immediately on a full-time basis. The hourly rate is £15-£16 per hour on an Umbrella basis.
The ideal candidate will have experience of using the Northgate system and have experience in a fast-paced environment.
Duties will include (but are not limited to):
Completing scheduling and planning on the team
Complete the backlog of repairs and closing them down on the system
Taking calls from tenants and customers in relation to repairs requests
Diagnosing repairs over the phone
Scheduling for Trade Operatives to complete required repairs/maintenance works and diary manage for all operatives effectively
Raising work orders for responsive and planned maintenance works for Surveyors
Checking all jobs are completed and reschedule at the end of each day, ensuring all time slots are correct and tenants are aware of appointment timings
Ensuring all call back appointments are arranged to complete outstanding/defective work and reschedule any follow-on work reported by operatives on site
Liaising with operatives and tenants, answering any queries and resolving issues where possible
Providing a high level of customer service at all times
Experience required in Social Housing
Experience working with customers within housing
Skills, knowledge and expertise required:
Customer service skills
Strong organization skills
Excellent communication skills (both written and verbal)
37 hours per week
Monday – Friday, 9am-5pm
Please note that you require recent experience to apply for this role.
James Andrews is acting as an employment agency and business in relation to this role.
At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
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