Customer Feedback Officer

Posted 28 June 2024
Salary Up to £20.00 an hour
Job type Temporary
Discipline Social Housing Recruitment
Contact NameAndrew Golder

Job description

​We are currently partnering with a Leading Housing Association in Manchester, who are recruiting for a Customer Feedback Officer to join their growing team on a temporary basis.

This is a full-time position paying up to £20.00 via an Umbrella Compnay depending on experience with interviews looking to commence w/b 01/07/24 and a start date of 08/07/24.

Duties will include (but are not limited to):

  • Assisting in the effective management and delivery of the complaints service
  • Monitoring the process for complaints received from acknowledgement, through to investigation and ultimately resolution
  • Processing compensation payment requests where appropriate
  • Liaising with customers, internal colleagues and external agencies, providing advice and guidance where required
  • Working on Stage 1 complaints and escalating stage 2 complaints to the Customer Service Manager
  • Working towards set monthly KPI targets
  • Producing accurate statistical and performance information including benchmarking, analysis, and producing reports as required
  • Contributing to continuous improvement of process to allow the complaints process to run more efficiently
  • Assisting in the management of enquiries from councillors and MP’s whilst complying with data protection rules

Experience required:

  • Experience required in Social Housing
  • Experience working with customers within housing and dealing with complaints

Working hours:

  • 35 hours per week
  • Monday – Friday, 9am-5pm (flexible)
  • WFH on a Friday

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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