Income Officer

Posted 07 February 2024
Salary £35,000
LocationCity of London
Job type Permanent
Discipline Social Housing Recruitment
Contact NameEvie Richards

Job description

We are currently working in partnership with a Housing Association based in Central London, who are looking to appoint an Income Officer on a permanent basis.

This will be a full-time position based in Southwark, with hybrid working (3 days home working) and a salary of £35,000.

The ideal candidate will have extensive experience chasing former and current tenant rent arrears and have represented organisations in court.

Duties will include (but are not limited to):

  • Managing up 1000 customer rent accounts

  • Refer tenants to welfare benefits and debt support services

  • Prepare and submit cases for court

  • Maximise income collections while minimising risk of repossession#

  • Attend evictions when necessary and carry out home visits

Experience required:

  • Experience working with customers within housing

Skills, knowledge and expertise required:

  • Risk assessment and management

  • Financial management and budgeting

  • Preparing court bundles

  • Strong customer service and complaint handling

Rewards and Benefits:

  • Hybrid working

  • 29 days annual leave per year

  • X4 salary life insurance cover

Working hours:

  • 37.5 hours per week

  • Monday – Friday, 9am-5.30pm

  • 3 days a week working from home

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.