Deputy Service Manager

Posted 16 November 2023
Salary £30,000
Job type Permanent
Discipline Social Housing Recruitment
Contact NameTejinder Singh

Job description

We are currently working in partnership with a Brilliant Charity based in Gloucester, who are recruiting for a Deputy Service Manager on a permanent basis. The position is due to start immediately, with a great salary and benefits.

The salary is £30,000 and 20% of the individual’s time will be spent working on the floor with the support team

Experience required:

  • Possibly be required to deputise for their line manager in their absence for example to cover for annual leave or any unplanned absences and may be part of a peer group of Deputy managers collaboratively working together across the services being led by the SM

  • Acting as a role model, a coach and mentor auditing and assessing the quality-of-service delivery whilst they are present. This means a DSM will be expected to be able to role model all aspects of a support worker role duties and responsibilities as set out in the Support Workers job description.

  • Practicing leadership for support workers is a key element of this role, demonstrating good support and appropriate attitudes and behaviours to the people we support

  • Coaching and mentoring new colleagues, demonstrating practice leadership and monitoring the levels of Person-Centred Active Support (PCAS) being demonstrated and looking for ways we can continually improve.

  • Observing, coaching and giving feedback to colleagues who are working towards their Care Certificate on how well they demonstrate the required skills, knowledge and behaviours.

Working hours:

37.5 Hours per week - 5 from 7 days including weekend working and evenings. Also, on call duty roster requirement. This is a salaried role with no eligibility for overtime payments.


  • Pension - As an employee, you can join our pension scheme from day one of your employment with us. It’s available to all new starters (subject to you meeting eligibility criteria) and the client will match employee contributions up to a total of 3% of eligible earnings, helping your retirement savings pot to grow

  • 33 days’ leave - employees receive at least 33 days’ leave (including the eight statutory Bank Holidays), pro rata for people who work part time.

  • Access to an industry-leading training and development programme

  • Investors in People Gold award also highlights the value our staff bring to our learning and development programme.

  • Life Assurance – provides free life assurance for all employees under the age of 65 for the duration of your employment

  • Family-friendly policies - We appreciate the importance of getting the work/life balance right, these range from Parental leave to consideration of flexible working arrangements such as job sharing where possible.

  • Support colleague well-being - employees have access to TELUS Health – a free full-service, 24/7, completely confidential counselling and support platform and helpline for all colleagues to use.

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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