Our client, based in Coventry, is currently recruiting for a Service Manager on a permanent contract.

The position is due to start immediately on a full-time basis, working Monday - Friday, 9.00am - 5.00pm and the salary is £32,000 per annum.

The ideal candidate must have worked with vulnerable people, led a team and developed a culture of creativity and innovation to deliver an outstanding support service. The successful candidate must have access to a vehicle and be willing to have a new Enhanced DBS carried out.

Duties will include (but are not limited to):

• Responsible for the overall day-to-day management of a service supporting homeless adults over 25 who are living in temporary accommodation

• Providing staff management to three Support Workers and four Concierge staff

• Assisting the Head of Service with the full running of the service when needed

• Helping deliver a fast-paced support service to vulnerable people in the community

• Completing staff appraisals, improving morale and quality of work and monitoring KPIs to ensure service delivery

• Assessing customers' benefit entitlements in complex cases and assisting them in liaising with relevant agencies to claim and receive payments

Experience required:

• Managing services for vulnerable people  

• Understanding of housing management functions such as health and safety in properties and arrears management

• Handling safeguarding issues, referrals etc

Skills, knowledge and expertise required:

• Full driving licence and access to a vehicle

• Ability to lead, manage and motivate staff and vulnerable people

• Ability to problem solve, and explore solution focused methods to solve issues

• Excellent interpersonal and communication skills

Working hours:

• 37.5 hours per week

• Monday - Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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