Service Architect

Location: Lincoln/ Hybrid
Salary: £52,00-£60,000

A progressive organisation undergoing major digital transformation needs a talented Service Architect to design and integrate services across their modern workplace and digital infrastructure. If you excel at translating complex needs into joined-up solutions where strategy meets delivery, this is for you.

About the Role

This pivotal position blends service design, integration, and continuous improvement. You'll ensure IT services are designed and maintained to meet evolving organisational needs, working across cloud, hybrid and on-prem platforms, guiding outsourced providers, and embedding cyber resilience and zero-trust architecture.
You'll bridge business needs and technical execution, developing service roadmaps, shaping future-state models, and supporting the shift to product-led, Agile delivery.

Key Responsibilities

• Design scalable IT service models aligned with digital transformation strategy

• Ensure integration across Microsoft 365, Power Platform, ESRI ArcGIS, and Azure

• Collaborate with IT leaders, product teams, and stakeholders to shape solutions

• Embed ITIL 4 principles across service lifecycle functions

• Monitor performance via Power BI dashboards and deliver actionable insights

• Ensure compliance with NIST CSF 2.0 Level 6 and governance frameworks

• Assure outsourced partners against SLAs, KPIs, and contractual obligations

• Drive innovation using cloud-native technologies, automation, and agile methodology

• Support business continuity, disaster recovery, and service optimisation

• Maintain service architecture documentation and governance artefacts

What You'll Bring

• Significant experience in IT service architecture and integration

• Strong grasp of ITIL and modern service management practices

• Excellent stakeholder and vendor management skills

• Public sector or enterprise-scale experience

• Expertise in Microsoft Azure, cloud-native tools, and hybrid models

• Collaborative mindset with a drive for service excellence

• ITIL, TOGAF, or cloud architecture certifications desirable (practical experience equally valued)

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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