Senior Housing Officer

Posted 06 June 2024
Salary £35,000 per annum
Job type Permanent
Discipline Social Housing Recruitment
Contact NameShannon Carroll

Job description

We are currently working in partnership with an established Housing Association located in Bedfordshire, who are recruiting for a Senior Housing Officer (ref: 46104). This is a permanent position and the start date for this role is as soon as possible, negotiable depending on your notice period.

The salary being offered for the role is £35,000 per annum and the ideal candidate will have access to a vehicle (onsite parking is provided).

Duties will include (but are not limited to):

  • Covering a patch of 500 properties shared across your team

  • Daily management of two members of staff including (1 x Housing Officer, 1 x Housing Assistant)

  • Providing support to the Housing Services Manager whilst they work on separate projects

  • Completing quarterly reviews and providing relevant service updates to management

  • Responsible for chasing rent arrears and trying to prevent arrears in the future by developing repayment plans

  • Serving section 8 and section 21 notices if applicable and carrying out evictions if escalated

  • Responsible for preparing paperwork and attending court for rent arrears cases

  • Allocating properties to new and existing customers, managing the sign-up process and completing interviews and eligibility checks

  • Dealing with all aspects of tenancy management inclusive of: mutual changes, successions and name exchanges

  • Mediating low level cases of ASB and taking witness statements where required

  • Responsible for all aspects of neighbourhood management including estate walkabout and ensuring communal areas remain clean and tidy

  • Signposting customers to external services and liaising with the police and local authority where required

Skills, knowledge and expertise required:

  • Applicants must have prior experience of attending court

  • A strong background working as a Housing Officer previously

  • The ideal candidate will have some experience of staff management

Key Benefits:

  • 33 days annual leave (inc bank hols) increasing to 38 with length of service

  • Lumina Benefits portal with access to Perks at Work shopping discounts

  • MyGym discount (through Simplyhealth)

  • Enhanced pension contribution

  • Life Assurance

  • Teambuilding days and lots of other fun events throughout the year

Working hours:

  • 37 hours a week

  • Monday – Friday

  • 9:00am – 5:00pm

  • Agile working with a mixture of office, patch and home – up to two days a week working on patch

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.