Repairs Administrator

Posted 05 March 2024
Salary £15.50 on a PAYE basis or £18.00 per hour on an umbrella basis
LocationEast Midlands
Job type Temporary
Discipline Property Management & Construction Recruitment
Contact NameDaniel Bennett

Job description

​We are currently partnering with a leading Social Housing provider in the East Midlands, who are recruiting for two Repairs Administrator’s to join their exciting team on a three-month contract.

Our client is dedicated to finding innovative ways to involve their residents, while empowering their employees.

This is a full-time position with an hourly rate of £15.50 per hour on a PAYE basis or £18.00 per hour on an umbrella basis.

Duties will include (but are not limited to):

  • Acting as the main point of contact between customers and assets colleagues

  • Working in a team of Administrators, Resident Liaison Officers and Surveyors, as well as external contractors

  • Liaising with tenants over the phone and via email to take down and diagnose repair requests for domestic Social Housing properties

  • Scheduling for Trade Operatives to complete the required repairs/maintenance works and diary manage for all Operatives effectively

  • Accurately running trackers for repairs and maintenance works within assets

  • Checking that all jobs are completed or rescheduled at end of each day, ensuring all time slots are correct and tenants are aware of appointment timings

  • Liaising with Operatives and tenants, answering any queries and resolving any issues where possible

  • Providing a high level of customer service at all times, acting as a main point of contact for repairs enquiries and requests

Experience required:

  • Previously work experience within Social Housing, either from a contractor side or inhouse

  • Scheduling experience

  • The ideal candidate will have strong administrative experience within a property and assets setting

Working hours:

  • 37 hours per week

  • Monday – Friday

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.