Rent Arrears Officer

Posted 24 April 2024
Salary Paying up to £27 UMB per hour
Job type Temporary
Discipline Social Housing Recruitment
Contact NameChloe Moss

Job description

Our client, based near Richmond - Middlesex, is currently recruiting for an Income Officer on a 1 month temporary contract.

The position is due to start immediately on a full-time basis. The hourly rate for this position is paying up to £27 Umbrella deepening one experience.

The ideal candidate will have at least two years’ experience working an income team and have previously attended evictions and represented organisations in court.

Duties will include (but are not limited to):

  • Managing between 1200 rent accounts across Richmond & Teddington
  • Taking rent payments and assisting residents in setting up direct debits
  • Monitoring tenants rent accounts and chase tenants rent arrears
  • Providing advice on Universal Credit and other welfare benefits
  • Setting up PHPs with residents to reduce debts
  • Preparing and sending NTQs and NOSPs
  • Attending evictions

Experience required:

  • Experience required in Income collection
  • Experience working with customers within housing
  • Attending evictions
  • Representing an organisation in court

Skills, knowledge and expertise required:

  • Excellent communication skills, both written and verbal
  • Good time management and organisational skills
  • Experience dealing with clients with complex needs
  • Ability to work flexibly and respond quickly to changing demands, while meeting deadlines
  • Experience of delivering high quality customer service

Rewards and Benefits:

  • Opportunity to go permanently
  • Hybrid working up to 3 days a week

Working hours:

  • 36 hours per week
  • Monday – Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.