We are currently partnering with a Housing Association in the West Midlands, who are recruiting for an Income Officer to join their growing team on a temporary or permanent basis.

Our client is proud to be recognised as a Housing Association dedicated to delivering quality homes and empowering individuals and communities to build better futures.

This is a full-time position with a salary band of £30,503 to £32,937 (subject to experience) and the start date is subject to notice.

Duties will include (but are not limited to):

• Regularly monitoring rent accounts, providing a customer-focused service, ensuring customers understand their responsibility to pay rent on time

• Carrying out home visits or virtual face to face contact in connection with income recovery or arrears prevention

• Maintaining an up-to-date knowledge of housing and welfare benefits and provide information and signpost tenants to relevant agencies

• Liaising with Housing Benefit departments and the Department of Work and Pensions to encourage prompt and accurate payment of claims, and speedy resolution of problems

• Preparing cases for court and represent the organisation in possession cases as necessary

• Investigating and pass for payment Housing Benefit overpayment requests

Experience required:

• Proven experience working in income recovery, within social housing

• Experience liaising with Housing Benefit and the Department for Work and Pension

• Experience conducting home visits or virtual tenant contact

• Proven track record of maximising rental income and reducing arrears through proactive account management

• Experience working closely with Housing Benefit teams, DWP, and external agencies to ensure accurate and timely payments

Skills, knowledge and expertise required:

• Strong communication skills

• Strong knowledge of income recovery and rent account management within a social housing environment

• Excellent arrears management and negotiation skills

• Ability to manage a busy caseload, and prioritise effectively

Rewards and Benefits:

• £1680 car allowance

• 34 days annual leave, plus the option to purchase up to 5 additional days

• Birthday leave

• New Home leave Life assurance (3 x salary)

• Flexible Working options

• Employee Wellbeing and assistance programme

Working hours:

• 37.5 hours per week

• Monday – Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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