We are currently partnering with a housing association based in Surrey, who are recruiting for an Income Manager to join their team on a temporary 12-18 month fixed-term contract.

This is a full-time position with a salary band of £41,000 to £43,000 (subject to experience) and they are hoping to get someone started in January, subject to notice.

Duties will include (but are not limited to):

• Managing a team of 8 income officers
• Improving customer financial resilience and experience
• Maximising income collection and reduce arrears
• Leading income service performance and digital transformation
• Developing strong partnerships and contract management with local authorities, support agencies, and service providers
• Ensuring robust governance, risk management, and compliance

Experience required:

• Experience required in Social Housing
• Rent account management – including performance measures and case management

Skills, knowledge and expertise required:

• Regulatory and statutory requirements relating to rents and consumer standards
• Local and national Government Policy relating to welfare benefits
• Proven knowledge of Homelessness legislation
• Proven knowledge of Housing Law, including court processes and routes to collect debt
• Risk, Governance and Assurance in the housing sector

Rewards and Benefits:

• Hybrid working
• 27 days holiday plus bank holidays
• Generous pension scheme

Working hours:

• 36 hours per week
• Monday - Friday
• 2/3 days working from home

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.