Income Advisor

Posted 17 January 2024
Salary Up to £31,800.87 per annum
Job type Permanent
Discipline Social Housing Recruitment
Contact NameGrace Lane

Job description

We are currently working in partnership with an established Housing Association located in Buckinghamshire, who are recruiting for an Income Advisor on a 2-year contract, starting February, with a potential to go permanent. This role is on a full-time basis, with 2 days in the office. The rate for this role is £29,804 per annum and it will increase to £31,800.87 per annum from April 2024.

The ideal candidate will have experience working within income services and have good experience of case management.

Duties will include (but are not limited to):

  • Responsible for management of a caseload of low-level arrears up to the point of serving a legal notice

  • Building lasting relationships with customers to assist the organisation in maximising and protecting rental income

  • Working with our Tenancy Sustainment Team to refer customers at risk or in arrears for welfare benefit advice, debt counselling or other services

  • Monitoring trends, negotiating realistic repayments plans and taking appropriate legal action if required

  • Finding ways to improve the collection of income or helping with complex enquiries

Skills, knowledge and expertise required:

  • Experience working within income services

  • Case management

Key Benefits:

  • Hybrid working

  • 26 days annual leave, including a day off for Birthdays

  • Pension matched to 14%

Working hours:

Office working two days per week

37 hours a week – Monday to Friday 08:45am – 5:15pm

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.