We are currently working in partnership with an established Housing Association located in Buckinghamshire, who are recruiting for an Income Advisor on a 2-year contract, starting February, with a potential to go permanent. This role is on a full-time basis, with 2 days in the office. The rate for this role is £29,804 per annum and it will increase to £31,800.87 per annum from April 2024.
The ideal candidate will have experience working within income services and have good experience of case management.
Duties will include (but are not limited to):
Responsible for management of a caseload of low-level arrears up to the point of serving a legal notice
Building lasting relationships with customers to assist the organisation in maximising and protecting rental income
Working with our Tenancy Sustainment Team to refer customers at risk or in arrears for welfare benefit advice, debt counselling or other services
Monitoring trends, negotiating realistic repayments plans and taking appropriate legal action if required
Finding ways to improve the collection of income or helping with complex enquiries
Skills, knowledge and expertise required:
Experience working within income services
26 days annual leave, including a day off for Birthdays
Pension matched to 14%
Office working two days per week
37 hours a week – Monday to Friday 08:45am – 5:15pm
James Andrews is acting as an employment agency and business in relation to this role.
At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.