We are proud to be partnering with a socially focused housing provider committed to maintaining and improving homes while making a positive impact on the communities it serves.

They are based in the Midlands and are looking for two Service Administrator's who have experience dealing with the Housing Ombudsman Complaint Handling Code. The roles are initially for three months.

The client is looking to pay upwards of £20.00 per hour, dependent upon experience. The position is based from home four days a week with the requirement to be in the office for team meetings once a week.

Duties will include (but are not limited to):

• Carrying out the coordination and management of all Housing Ombudsman information requests, ensuring accurate, timely, and compliant responses
• Acting as the central point of contact for internal stakeholders, proactively gathering information and managing submissions within statutory timescales
• Owning and tracking actions arising from Housing Ombudsman determinations, assigning accountability and monitoring progress through to completion
• Producing clear, professional written communications in plain English, aligned with the Housing Ombudsman's Complaint Handling Code
• Maintaining accurate records and systems, including databases and housing management systems, while identifying opportunities for early resolution and continuous improvement

Experience required:

• Experience working in a customer service, complaints, or case management role, ideally within social housing, local government, or another regulated or customer-focused environment
• Proven experience handling sensitive and confidential information, compiling evidence from multiple sources, and managing cases to strict deadlines
• Demonstrable experience working collaboratively across teams, coordinating responses, maintaining accurate records, and supporting compliance or regulatory processes
• Practical knowledge of complaints handling frameworks and regulatory standards, including the Housing Ombudsman's Complaint Handling Code and principles of transparency, accountability, and continuous improvement

Working hours:

• 37 hours per week
• Monday - Friday
• Four days from home, one in the office per week

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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