Housing Officer

Posted 04 July 2024
Salary £17.50 per hour via an Umbrella Company
Job type Temporary
Discipline Social Housing Recruitment
Contact NameGrace Lane

Job description

We are currently working in partnership with an esteemed charity based in Oxfordshire, who work alongside people to overcome life’s challenges.

They are looking for Housing Officer to join their passionate team on a temporary basis until March 2025. This will be a full-time position, and offers the opportunity to work from home to fit business need, whilst managing your own caseload.

The pay rate for this position is £17.50 per hour via an Umbrella Company.

The ideal candidate will have a background in supported accommodation, have access to their own vehicle and an Enhanced DBS dated within three years.

Duties will include (but are not limited to):

  • Working alongside a Housing Association to deliver an emergency/short term accommodation service to customers with complex needs (mainly homelessness) in Oxford

  • Managing a total of 16 bedrooms providing all tenancy related support to customers who will be in the accommodation for approximately 30 days

  • Maintaining the relationship with the landlords of the property and handling cases of ASB which arise

  • Completing tenancy signs up and providing a quick turn-around to customers who have been referred

  • Carrying out weekly room inspections and giving verbal/written warnings when license agreements and tenancy terms have been breached

  • Providing housing and welfare benefits advice to tenants

  • Ensuring void rooms are turned around within an appropriate timeframe, liaising with contractors and maintenance teams as necessary

  • Ensuring that fire safety checks are completed and health and safety of the building is monitored at all times

  • Managing maintenance requests from tenants and ensuring contractors work was carried out to a satisfactory standard

  • Chasing tenant arrears and providing support to help prevent future arrears from occurring

Experience required:

  • Working alongside individuals with a range of complex needs – including homelessness

  • Forming risk assessments and health and safety checks

  • Dealing with tenancy management – including monitoring rent accounts and overcokming ASB cases

Skills, knowledge and expertise required:

  • Ability to mediate disputes in a calm manner and maintain strong communications

  • Manage your own workload and prioritise tasks accordingly

  • Build effective working relationships with clients

  • Knowledge of tenant agreements and Housing legislation

Rewards and Benefits:

  • Flexible working hours (between 8:00 am – 6:00 pm)

  • Opportunity to work from home

  • Able to lead on a new project

Working hours:

  • 37.5 hours per week

  • Monday – Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.