Housing Officer

Posted 20 November 2023
Salary £21.00 per hour via an Umbrella Company
Job type Temporary
Discipline Social Housing Recruitment
Contact NameMegan McMenamin

Job description

We are currently working in partnership with a Housing Association based in Cambridgeshire, who are recruiting for a Housing Officer on a temporary two-month contract.

The position is due to start immediately on a part-time basis working 17.5 hours per week. The hourly rate of pay is up to £21.00 via an Umbrella company, this could be negotiable depending on experience.

The ideal candidate will have used the QL system previously, have a basic DBS certificate, or be happy to have one carried out, drive and have access to their own vehicle.

Duties will include (but are not limited to):

  • Managing a patch of 200 properties across the Cambridgeshire region

  • Carrying out regular tenancy visits, providing tenancy advice and liaising with other teams including repairs departments when required

  • Dealing with medium to low level cases of ASB, mediating between residents when required

  • Monitoring tenants rent accounts and chasing tenants rent arrears

  • Helping customers to put together affordable repayment plans to avoid arrears arising

  • Signposting customers to additional support providers and external agencies

  • Dealing with general estate and tenancy management to ensure that local areas remain tidy

  • Attending court for escalated cases – however this experience is not essential

  • Mediate situations with tenants and take witness statements, trying to deescalate at every opportunity

Experience required:

  • Carrying out the full duties of a generic housing office: including tenancy management, ASB and rents

Skills, knowledge and expertise required:

  • Confidently managing a patch of properties

  • Financial management and budgeting

Rewards and Benefits:

  • Hybrid working – working only one day per week in the office

  • Flexible working days

Working hours:

  • 17.5 hours per week

  • Monday - Friday 9am-5pm (hours will vary depending on agreed working pattern with the organisation)

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.