We are currently in the market for a Customer Contact Advisor for a renowned Housing Association based in Cheshire East.

This is a 3-month temporary contract, 37 hours a week Monday to Friday (9am - 5pm),with flexible hybrid working

The pay rate is negotiable up to £20 per hour via an Umbrella Company.

The successful candidate will undertake duties, such as:

• First point of contact for tenants in relation to Tenancy Management, ASB and Rent enquiries
• Taking inbound calls from tenants and responding effectively
• Monitoring enquries to ensure you are up-to-date
• Handling questions and queries and sign-posting individuals to the correct services
• Responding to inbox inquiries and monitoring the email inbox
• Logging ASB complaints or incidents
• Calling tenants regarding outstanding rent accounts
• Handling low-level complaints

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.