​We are proud to be partnering with an award winning organisation, who are looking to appoint a Credit Control Administrator on a temporary basis for three months, with the likelihood of extension.

This will be a full time position based in Coventry and an hourly rate of £16.50 per hour via an Umbrella company.

The ideal candidate will have previous collections or credit control experience and be confident in making outbound and receiving inbound calls regarding overdue accounts.

Duties include (but are not limited to):

• Providing an exceptional telephone service to all customers, ensuring department service levels are met and that a high-quality service is delivered

• Understanding customer requirements and providing suitable solutions that are consistent with relevant company processes and procedures, whilst focusing on customer retention and identifying renewal opportunities

• Managing all customer requests during the life of the contract using an in-house contract management system, to include complex enquiries such as financial modifications. Individuals will be expected to use their initiative to find solutions that meet the needs of the customer and to recognise when escalation to management is require

• Managing the end of contract process to ensure prompt return of all vehicles and pro-actively identify opportunities for extensions or renewals where appropriate. Developing expertise and knowledge in relation to vehicle condition standards to ensure efficient management of end of contact charges and associated enquiries

• Driving the NPS survey by recommending customers when liaising on the telephone or via email to enable positive promoter feedback

• Managing complex or difficult enquiries both verbally and by providing tailored written responses, ensuring all possible solutions to avoid customer dissatisfaction are considered. Where necessary report and feedback dissatisfaction or complaints respecting relevant company procedures

• Maintaining a current and comprehensive knowledge of products, procedures, and systems to act as a centre of expertise for customers, the dealer network, key suppliers, and internal departments. You will need to understand and maintain awareness of compliance and ensure that our regulatory obligations are met by following the procedures in place

• Acting on customer feedback by identifying opportunities to improve the overall customer experience, whilst taken into consideration operational efficiencies. Where appropriate identifying inadequacies in systems, processes, and internal controls, by providing solutions and recommendations to the Customer Support Manager aimed at improving both customer service and departmental performance

• Contributing to the creation and subsequent implementation of new initiatives with the objective of improving revenue, efficiencies, and customer satisfaction

Experience, skills & knowledge required:

• Experience in Customer Services is essential (within a call centre environment desirable)

• Previous experience in Collections or Credit Control

• Clear, confident verbal and written communication skills

• Confident making outbound and receiving inbound calls regarding overdue accounts

Working hours:

• 37.5 hours per week

• Monday – Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.