Complaints Assistant (Repairs)

Posted 10 June 2024
Salary £15-£16 per hour on an Umbrella basis
LocationEast Midlands
Job type Temporary
Discipline Property Management & Construction Recruitment
Contact NameAilis Reilly

Job description

Our client, based in the East Midlands, is currently recruiting for a Complaints Assistant (Repairs) on a 3-month temporary contract.

The position is due to start immediately on a full-time basis. The hourly rate is £15-£16 per hour on an Umbrella basis.

The ideal candidate will have experience of dealing with complaints within social housing and hold a full UK Driving License.

Duties will include (but are not limited to):

  • Providing support to tackle an increase and backlog in complaints made by residents, predominantly regarding repairs and maintenance issues

  • Dealing with predominantly Stage 1 complaints, investigating causes and co-ordinating responses effectively

  • Accurately logging all complaints and raising these accordingly

  • Producing written response letters to complaints

  • Updating and communicating with all complainants throughout the process of complaints investigations

  • Ensuring all complaints are handled in line with the Housing Ombudsman code of practice

  • Drafting responses and providing informative information and facts to senior staff in order to make final decisions and sign offs

Experience required:

  • Experience required in Social Housing

  • Experience working with customers within housing

  • Experience dealing with Stage 1 complaints and investigating causes

Skills, knowledge and expertise required:

  • Strong customer service skills

  • Organisation skills

  • Knowledge of the Housing Ombudsman code of practice

Working hours:

  • 35 hours per week

  • Monday – Friday (9am-5pm or 8am to 4pm)

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.