Tenancy Sustainment Officer

Posted 06 November 2025
Salary £23.00 per hour via an Umbrella company
LocationStaffordshire
Discipline Housing
Reference155418
Contact NameSam Birt

Job description

Our client, based in Staffordshire, is currently recruiting for a Tenancy Sustainment Officer on a 3-month temporary contract.

The position is due to start immediately on a full-time basis. The hourly rate is £23.00 per hour via an Umbrella Company.

The ideal candidate will have experience working as a Tenancy Sustainment Officer, hold an Enhanced DBS taken out within the last three years, and have access to their own vehicle.

Duties will include (but are not limited to):

  • Recognising tenancy related issues and managing targeted and specific interventions to sustain tenancies

  • Working with customers to promote positivity around independent living within the community

  • Engaging in a multi-agency approach to encourage positive and successful support to service users

  • Identifying and addressing any benefit related issues to maximise income

  • Liaising with colleagues to maintain and promote sustainability around reusing furniture and making grant applications when required

  • Encouraging and engaging in a multi-agency approach to supporting tenants and their families

Skills, knowledge and expertise required to be a Tenancy Sustainment Officer:

  • Previous experience working in social housing and tenancy support is essential for this role

  • Enhanced DBS certificate dated within the last 3 years

  • Full driving license and access to own vehicle

Working hours:

  • 37.50 hours per week

  • Monday - Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.