Tenancy Sustainment Officer

Posted 28 October 2025
Salary £18 per hour umbrella
LocationStaffordshire
Discipline Housing
Reference155418
Contact NameSam Birt

Job description

Our client, based in Staffordshire, is currently recruiting for a Tenancy Sustainment Officer on a 2-month temporary contract. The position is due to start immediately on a full-time basis (37 hours per week) with a negotiable hourly rate depends on experience for this position. The ideal candidate will have experience of welfare and benefits, whilst also holding an Enhanced DBS check.

Duties will include (but are not limited to):

  • Providing targeted and specific interventions to sustain tenancies

  • Engaging, educating and promoting independent living and positivity to tenants and communities

  • Encouraging and engaging in a multi-agency approach in supporting tenants

  • Identifying issues affecting the tenancy and producing a targeted bespoke intervention for each case

  • Identifying and addressing any benefit issues to maximise income

  • Liaising with colleagues regarding reusable furniture and making grant applications

  • Encouraging and engaging in a multi-agency approach in supporting tenants and their families

Expertise required:

  • Experience required in Social Housing

  • Extensive experience of managing welfare and benefits

  • Must hold an Enhanced DBS

Working hours:

  • 37 hours per week

  • Monday - Friday

  • 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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