We are currently working in partnership with a Housing Association based in West London, who are recruiting for a Senior Repairs Manager on a permanent basis. The salary offered for the role is between £73,000 - £81,400 per annum dependant upon experience.

The ideal candidate will have experience managing a responsive repairs budget portfolio of circa £4m and demonstrate a customer focused culture, focussing on contract management and operational performance.

Duties will include (but are not limited to):

• Assume full accountability for the management and control of an annual budget of approximately £4 million, ensuring effective financial planning and cost management
• Lead and oversee the delivery of responsive repairs services, driving performance, efficiency, and high-quality outcomes
• Develop, motivate, and manage a high-performing team, embedding a strong customer-focused culture and continuous improvement mindset
• Analyse customer feedback and performance reports, acting as the escalation point for complex complaints to ensure timely resolution and high levels of customer satisfaction
• Ensure full compliance with all current health & safety legislation, property regulations, statutory requirements, company policies, and industry best practice standards
• Monitor and manage the performance of partners, consultants, and contractors delivering works under repairs programmes, ensuring contractual compliance, quality assurance, and value for money

Experience required:

• Experience required in Social Housing
• Experience delivering proactive and forward-thinking approach
• Experience leading a repairs department

Skills, knowledge and expertise required:

• Strategic thinker with a passion for driving commercial success
• Financial management and budgeting

Rewards and Benefits:

• Hybrid working

Working hours:

• 37 hours per week
• Monday - Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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