Income Specialist
- Posted 09 October 2024
- Salary £20 - £24 per hour (Umbrella)
- LocationManchester
- Job type Temporary
- Discipline Social Housing Recruitment
- ReferencePROF_46952
- Contact NameDominic Paver
Job description
We are currently recruiting for the largest Housing Association in Manchester, for an Income Officer on a long term interim contract.
The position is due to start immediately on a full-time basis. The hourly rate is negotiable based on experience for this position.
The ideal candidate will be willing to work in a fast paced but fun environment!
Duties will include (but are not limited to):
Monitoring all rent arrears cases, generating appropriate communications to our customers and escalating cases in line with procedures and wider legislation
Engaging with those in arrears to prevent escalation into a legal process
Effectively using IT to log details of all activity on customer accounts to include all incoming and outgoing calls, e-mails, written correspondence, and text messages ensuring relevant action is taken
Carrying out evictions and serving NOSP’s, NTQ’s and Section 20s where necessary
Completing income and expenditure forms with customers and set up affordable repayment plans where payments in full cannot be made
Carrying out Pre-Action Protocol to ensure the court process runs smoothly, attending court where needed and acting as a witness
Signposting and referring customers to external agencies for specialist money and debt advice when necessary
Working towards set high KPI targets which are challenging but achievable
Working hours:
35 hours per week
Monday – Friday flexible working between 8am-6pm
3 days working from home
Please note that you require recent experience to apply for this role.
James Andrews is acting as an employment agency and business in relation to this role.
At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £250 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.