Income Specialist

Posted 09 October 2024
Salary £20 - £24 per hour (Umbrella)
LocationManchester
Job type Temporary
Discipline Social Housing Recruitment
ReferencePROF_46952
Contact NameDominic Paver

Job description

We are currently recruiting for the largest Housing Association in Manchester, for an Income Officer on a long term interim contract.

The position is due to start immediately on a full-time basis. The hourly rate is negotiable based on experience for this position.

The ideal candidate will be willing to work in a fast paced but fun environment!

Duties will include (but are not limited to):

  • Monitoring all rent arrears cases, generating appropriate communications to our customers and escalating cases in line with procedures and wider legislation

  • Engaging with those in arrears to prevent escalation into a legal process

  • Effectively using IT to log details of all activity on customer accounts to include all incoming and outgoing calls, e-mails, written correspondence, and text messages ensuring relevant action is taken

  • Carrying out evictions and serving NOSP’s, NTQ’s and Section 20s where necessary

  • Completing income and expenditure forms with customers and set up affordable repayment plans where payments in full cannot be made

  • Carrying out Pre-Action Protocol to ensure the court process runs smoothly, attending court where needed and acting as a witness

  • Signposting and referring customers to external agencies for specialist money and debt advice when necessary

  • Working towards set high KPI targets which are challenging but achievable

Working hours:

  • 35 hours per week

  • Monday – Friday flexible working between 8am-6pm

  • 3 days working from home

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £250 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.