Income Officer
- Posted 14 October 2024
- Salary Negotiable up to £25.50 per hour via an Umbrella Company
- LocationWest Yorkshire
- Job type Temporary
- Discipline Social Housing Recruitment
- ReferencePROF_47052
- Contact NameSamuel Birt
Job description
Our client, based in West Yorkshire, is currently recruiting for an Income Officer on a six-month temporary contract.
The position is due to start immediately on a full-time basis. The hourly rate is negotiable up to £25.50 per hour via an Umbrella Company.
The ideal candidate will have previous experience in an income role working for a social housing provider.
Duties will include (but are not limited to):
Dealing with tenant enquires regarding their rent accounts via telephone, email and text messages
Assisting tenants over the phone in completing new benefit forms
Helping customers to pay by direct debit and claim universal credit and working with tenants to set up appropriate bank accounts
Setting up new payment plans with tenants over the phone when required
Providing advice and support to tenants over the phone surrounding Universal Credit
Dealing with enforcement actions when necessary
Speaking to tenants over the phone about new Universal Credit claims
Experience required:
Experience required in Social Housing
Must have a strong background in income collection and enforcement actions
Experience setting up payment plans
Working hours:
37.5 hours per week
Monday – Friday, 9:00am – 5:00PM
Please note that you require recent experience to apply for this role.
James Andrews is acting as an employment agency and business in relation to this role.
At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
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