Income Officer

Posted 14 October 2024
Salary Negotiable up to £25.50 per hour via an Umbrella Company
LocationWest Yorkshire
Job type Temporary
Discipline Social Housing Recruitment
ReferencePROF_47052
Contact NameSamuel Birt

Job description

Our client, based in West Yorkshire, is currently recruiting for an Income Officer on a six-month temporary contract.

The position is due to start immediately on a full-time basis. The hourly rate is negotiable up to £25.50 per hour via an Umbrella Company.

The ideal candidate will have previous experience in an income role working for a social housing provider.

Duties will include (but are not limited to):

  • Dealing with tenant enquires regarding their rent accounts via telephone, email and text messages

  • Assisting tenants over the phone in completing new benefit forms

  • Helping customers to pay by direct debit and claim universal credit and working with tenants to set up appropriate bank accounts

  • Setting up new payment plans with tenants over the phone when required

  • Providing advice and support to tenants over the phone surrounding Universal Credit

  • Dealing with enforcement actions when necessary

  • Speaking to tenants over the phone about new Universal Credit claims

Experience required:

  • Experience required in Social Housing

  • Must have a strong background in income collection and enforcement actions

  • Experience setting up payment plans

Working hours:

  • 37.5 hours per week

  • Monday – Friday, 9:00am – 5:00PM

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.