Our client, based in Essex, is currently recruiting for an Income Officer on a 6-month temporary contract.
The position is due to start immediately on a full-time basis. The hourly rate is negotiable based on experience for this position.
The ideal candidate will have experience working with collecting rent accounts up to £3000, a working knowledge of the Orchard system and also have access to their own vehicle.
Duties will include (but are not limited to):
Managing around 500 previous and current rent accounts
Setting up direct debit payments
Chasing arrears up to the value of around £3000
Serving NOSPs and NTQs
Carrying out all rent processes up to but EXCLUDING appearing in court
Proactively working to reduce arrears in your geographical area
Providing advice on welfare benefits
Experience required in Social Housing
Experience working with the Orchard system
Experience collecting arrears up to £3000
Skills, knowledge and expertise required:
Excellent communication skills, both written and verbal
Good time management and organisational skills
Experience dealing with clients with complex needs
Ability to work flexibly and respond quickly to changing demands, while meeting deadlines
Experience of delivering high quality customer service
37.5 hours per week
Monday – Friday, 08:30-17:00
Please note that you require recent experience to apply for this role.
James Andrews is acting as an employment agency and business in relation to this role.
At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
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