Income Officer

Posted 11 December 2023
Salary Negotiable
Job type Temporary
Discipline Social Housing Recruitment
Contact NameAlexander Dale

Job description

Our client, based in Essex, is currently recruiting for an Income Officer on a 6-month temporary contract.

The position is due to start immediately on a full-time basis. The hourly rate is negotiable based on experience for this position.

The ideal candidate will have experience working with collecting rent accounts up to £3000, a working knowledge of the Orchard system and also have access to their own vehicle.

Duties will include (but are not limited to):

  • Managing around 500 previous and current rent accounts

  • Setting up direct debit payments

  • Chasing arrears up to the value of around £3000

  • Serving NOSPs and NTQs

  • Carrying out all rent processes up to but EXCLUDING appearing in court

  • Proactively working to reduce arrears in your geographical area

  • Providing advice on welfare benefits

Experience required:

  • Experience required in Social Housing

  • Experience working with the Orchard system

  • Experience collecting arrears up to £3000

Skills, knowledge and expertise required:

  • Excellent communication skills, both written and verbal

  • Good time management and organisational skills

  • Experience dealing with clients with complex needs

  • Ability to work flexibly and respond quickly to changing demands, while meeting deadlines

  • Experience of delivering high quality customer service

Working hours:

  • 37.5 hours per week

  • Monday – Friday, 08:30-17:00

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.