We are currently working in partnership with a Housing Association operating across London, who are looking to appoint a Housing Officer on a permanent basis.

This will be a full-time position based in Central London, with hybrid working (3 days home working) and a salary of £38,000 per annum.

The ideal candidate will have previous experience as a Housing Officer, hold a Basic DBS and also have access to their own vehicle.

Duties will include (but are not limited to):

• Delivering face-to-face tenancy management and support customers throughout their tenancy lifecycle
• Managing tenancy changes and enforcement, including legal action for breaches and dealing with complex enquiries
• Promote community engagement and safety, resolving nuisance behaviour and building strong local relationships
• Safeguarding vulnerable residents by identifying needs, signposting to support, and escalating concerns
• Collaborating with internal teams and external partners to deliver excellent customer service and tenancy sustainment
• Maintaining accurate records and stay informed on relevant legislation, policies, and procedures

Experience required:

• Experience required in Social Housing
• Experience working for a Housing Association

Skills, knowledge and expertise required:

• Customer focussed
• Good communication
• Empowering and supportive
• Goal driven

Rewards and Benefits:

• Hybrid working – 3 days working from home

Working hours:

• 37.5 hours per week
• Monday – Friday, 7.5 hours a day

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.