We are currently working in partnership with a brilliant Housing Association, who are looking to appoint a Neighbourhood Manager on a 6-month contract.

This will be a full-time position based in Andover, with 37 hours per week (Monday to Friday, 08:30-17:00) and a competitive rate of £36.66 per hour via an umbrella company.

The ideal candidate will have experience leading housing teams, managing complex tenancy cases, and delivering high-quality housing management services. This role requires a proactive and strategic individual who can effectively lead staff, manage performance, and contribute to neighbourhood improvements.

Duties will include (but are not limited to):

• Reporting directly to the Head of Housing and assisting in overall team management

• Supporting and directing housing teams on complex and challenging cases

• Monitoring staff performance, conducting appraisals, and leading regular meetings

• Ensuring effective anti-social behaviour case management

• Auditing and reviewing housing KPIs and ensuring compliance

• Investigating and responding to complaints about service delivery

• Leading on operational housing and tenancy management

• Developing a risk-based approach to Neighbourhood Inspections

• Working with stakeholders and local communities in a neighbourhood management team

• Enhancing customer satisfaction by empowering the team to deliver innovative solutions

Experience required:

• Strong experience in social housing

• Proven leadership and team management capabilities

• Background in tenancy and estate management

Skills, knowledge and expertise required:

• Risk assessment and strategic planning

• Performance and operational oversight

• Knowledge of housing legislation and compliance standards

Working hours:

• 37 hours per week

• Monday - Friday, 08:30-17:00

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions, we strive to respond to all applications personally. However, due to the high volume of applications, this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Recommendation scheme: Recommend a friend or colleague and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply - contact us for details.