We are currently working in partnership with a Housing Association based in the West Midlands, who are recruiting for a Healthy Homes Coordinator on a temporary six-week contract with the potential to be extended. The position is due to start immediately, with a negotiable hourly rate of pay dependant on experience.

The ideal candidate will have strong planning and coordination skills, excellent communication and IT abilities, and experience in housing or a similar environment and must have previous experience using Dynamics 365.

Duties will include (but are not limited to):

• Liaising with internal colleagues and customers in order to raise and book in works
• Taking inbound calls from customers to understand their requirements, following up issues by raising works
• Responsibility for the end-to-end process of maintenance issues, including damp & mould, ensuring timeframes are adhered to
• Updating trackers to ensure that once an issue is raised, the right processes are followed until completion
• Ensuring a customer focused approach, liaising with tenants and getting a proper understanding of their requirements

Experience and Expertise required:

• Experience planning and coordinating works within housing, construction or FM
• Strong customer communication skills, including handling inbound calls and booking appointments
• Ability to manage end-to-end maintenance cases, including damp and mould, within set timeframes
• Confident IT skills with essential experience using Dynamics 365 and familiarity with systems like Total, EAM and Microsoft 365
• Strong organisational skills with the ability to prioritise, adapt to change and maintain accurate records

Working hours:

• 37.5 hours per week
• Monday - Friday
• Hybrid working - 3 days working from home

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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