Our client a Housing Association, based in Kent, is currently recruiting for a DLO Manager on a permanent contract.

The position is due to start immediately on a full-time basis. With an annual salary of £81,149 per annum.

The ideal candidate will have CIH qualification and have a degree or equivalent.

Duties will include (but are not limited to):

• Take overall responsibility for ensuring compliance and the timely delivery of Health & Safety, financial, and operational requirements, in accordance with best practices and legal frameworks

• Strategically plan, organise, and manage business resources to maximise performance and resident satisfaction, while achieving set targets

• Develop and implement processes that drive continuous improvement across all operations.

• Foster and maintain strong relationships at all levels, focusing staff on performance, enhancing resident services, and delivering a top-tier customer experience, while ensuring best value and adhering to established operating practices

• Recruit, motivate, and retain top talent, building complementary teams with clear development and succession plans, and nurturing a culture of employee empowerment

• Promote a workplace culture that encourages ownership, where staff are motivated to go the extra mile, continuously improve, and deliver exceptional customer service

• Provide strong leadership, support, and training to enable teams to achieve results and meet their targets effectively

• Build and maintain a network of contracts across various disciplines to support business growth and operations

• Cultivate and develop effective relationships, ensuring clear and impactful communication at all levels

Experience required:

• In-depth knowledge of health & safety legislation

• Ability to think strategically, imaginatively and develop clear-sighted, concise and well-articulated plans

• Ability to plan, organise and manage resources

• Ability to understand and interpret financial information

• Proven people & stakeholder management skills

Skills, knowledge and expertise required:

• Experience of change management practices

• Management of operational annual budgets of at least £5M within services industry or in a large repair and maintenance environment

• Operational management experience of working and managing multi-disciplined teams with demonstrable record of excellent achievement

Rewards and Benefits:

• Hybrid working

• Flexible working days

Working hours:

• 40 hours per week

• Monday – Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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