We are currently working in partnership with a Local Authority based in Devon, who are recruiting for a Customer Service Coordinator role on an initial two-month contract to cover sick leave.

The position is due to start immediately, with the potential to go full time. The hourly rate of pay is negotiable up to £17.11 via an Umbrella company.

The ideal candidate will previous experience liaising with the public, be able to travel to the office on a daily basis and have proven experience resolving customer queries/dealing with issues.

Duties will include (but are not limited to):

• Answering calls from council residents relating to repairs, debt recovering and related issues
• Providing administrative assistance including updating in house and Excel databases
• Answering queries over the phone and via email
• Updating and ensuring filing is in adherence with regulations

Experience required:

• Experience required in public sector
• Experience dealing with customer queries
• Experience ensuring customers feel the call ended up with a positive outcome

Working hours:

• 37 hours per week
• Monday – Friday, (08:30 -16:30)

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.