Senior Complaints Officer

Posted 30 April 2024
Salary £32,682.30 per annum
Job type Permanent
Discipline Social Housing Recruitment
Contact NameDaniel Walker

Job description

We are currently working with a leading housing association that boasts over 10,000 homes situated in 15 local authorities. The vacancy is for a Senior Complaints Officer on a permanent-basis located in Berkshire.

The role is a HYBRID position with no more than 2 days in the office, and is due to start as soon as possible. The salary is £32,682.30 per annum.

Our client is looking for a highly motivated and detail focused individual who can work effectively as part of a team.

Duties will include (but are not limited to):

  • Support organisational complidance against the expectations of the Regulator of Social Housing and the Housing Ombudsman Service

  • Provide practical support to your colleagues across the business

  • Logging and assigning of written complaints

  • Assist with the collection of information for stage 1 complaints to ensure quick resolutions

  • Follow up calls after the closure of complaints to ensure any promised actions have been completed in the required timescale

Experience/skills required:

  • Excellent communication skills, both written and verbal

  • Experience resolving complaints or negative consumer feedback

  • Good organisational and time management skills

  • Experience working within housing is desirable, but not essential

  • Ability to work unsupervised, plan and prioritize workload to meet deadlines and agreed targets

Rewards and Benefits:

  • Hybrid working

Working hours:

  • 37 hours per week

  • Monday - Friday 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.