Resident Services Officer

Posted 14 November 2023
Salary Between £37,653 and £38,934 per anum
Job type Permanent
Discipline Social Housing Recruitment
Contact NameChloe Moss

Job description

We are currently working in partnership with on of the largest resident management organisations in the South East of London, who are looking to appoint a Resident Services Officer on a permanent basis.

This will be a full-time position based in Central London, with hybrid working (1 day home working) and a salary of between £37,653 and £38,934 depending on experience.

The ideal candidate will have extensive experience of providing exceptional housing management services to both leasehold and general needs tenants. Experience representing organisations in court would also be highly desirable.

Duties will include (but are not limited to):

  • Managing a patch of 200 mixed tenure properties

  • Maintaining a presence as the main point of contact for all ASB needs

  • Providing all aspects of tenancy management including sign-ups and viewings

  • Ensuring the quick turnaround of void properties

  • Performing regular estate inspections

  • Providing specific leasehold advice around issues such as staircasing

  • Attending court to represent the organisation in matters of ASB

  • Skills, knowledge and expertise required:

    • Excellent communication skills, both written and verbal

    • Good organizational and time management skills

    • A thourough knowledge of leasehold properties

    • Awareness of and ability to comply with health and safety legislation

    • Ability to work effectively as part of a team

    • Excellent computer literacy

    Rewards and Benefits:

    • Hybrid working

    • Flexible working days

    • Season ticket loans

    • Free eye tests

    • Flexi-leave

    Working hours:

    • 36 hours per week

    • Monday – Friday, 9am-5pm

    Please note that you require recent experience to apply for this role.

    James Andrews is acting as an employment agency and business in relation to this role.

    At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

    Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.