Repairs Administrator

Posted 17 November 2023
Salary £26,780 per annum
Job type Permanent
Discipline Property Management & Construction Recruitment
Contact NameRiddhi Shukla

Job description

We are currently working in partnership with a Housing Association based in Surrey, who are recruiting for a Repairs Administrator. The position is due to start immediately.

The role is a permanent position paying up to £26,710 dependent upon experience.

The ideal candidate will previous experience in a customer service and scheduling role.

Duties will include (but are not limited to):

  • Administer CRM, Northgate, and other databases in use by the organisation
  • Provide full administrative support to Handy person service
  • Assist and support the repairs advisors during busy times as required
  • Identify and process tenant recharges where applicable
  • Establish and maintain effective systems for filing, record keeping, compile statistics, and reports for the service
  • To ensure suppliers are paid on time by carrying out all invoice and payment related administrative duties
  • Maintain systems and ensure suitable responses for correspondence and urgent service requests (e.g. complaints, MPs and Environmental Heath)
  • Accurately and prudently administer a range of payments in line with complaints processes and financial regulations
  • Work closely with contractors to follow up on repairs and in line with the partnering initiatives
  • Experience required:

  • Able to multitask whilst remaining empathetic, calm, and with the highest degree of professionalism
  • Personally confident and able to provide constructive challenge where required
  • Assertive and tenacious maintaining oversight of end outcomes required
  • Skills, knowledge and expertise required:

  • Experience within social housing, ideally within a repairs team environment
  • Educated to GCSE or NVQ level 3 standard
  • Proven track record in a customer service role
  • Rewards and Benefits:

    • Hybrid working
    • Flexible working days

    Working hours:

    • 35 hours per week
    • Monday – Friday, 9am-5pm

    Please note that you require recent experience to apply for this role.

    James Andrews is acting as an employment agency and business in relation to this role.

    At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

    Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.