Our client, based in the East Midlands, is currently recruiting for a Repairs Administrator on a three-month temporary contract.

The position is due to start immediately on a full-time basis. The hourly rate is £14.00 - £15.00 per hour depending upon experience.

The ideal candidate will have experience of working within a repairs and maintenance setting for a social housing provider.

Duties will include (but are not limited to):

• Liaising with tenants over the phone and via email to take down repair requests for domestic housing properties

• Scheduling for Trade Operatives and contractors to complete the required repairs/maintenance works

• Checking that all jobs are completed or rescheduled at the end of each day, ensuring all time slots are correct and tenants are aware of appointment timings

• Ensuring all call back appointments are arranged to complete outstanding/defective work and reschedule any follow-on work reported by operatives from site

• Rescheduling any 'no access' visits and notifying colleagues where no access requires tenancy intervention

• Liaising with operatives and tenants, answering any queries and resolving any issues where possible

• Providing a high level of customer service at all times, acting as a main point of contact for repairs enquiries and requests

Experience & Skills required:

• Knowledge of WIPs and contractor relationships

• A background of working with social housing providers

• Able to schedule works and accurately update records

• Experience of working with external contractors

• Experience of liaising with customers within housing

Working hours:

• 37 hours per week

• Monday - Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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