Leasehold & Sundry Debt Officer

Posted 09 February 2024
Salary £30,009 per annum
Job type Permanent
Discipline Social Housing Recruitment
Contact NameGrace Lane

Job description

We are in search of a driven Leasehold & Sundry Debt Officer on behalf of our client based in Birmingham. This is a permanent position, working for a Housing Association who are dedicated to the development of sustainable, diverse, co-operative, caring and vibrant communities.

This will be a full-time role working 37.5 hours per week, and offers working from home one day per week. The annual salary for this post is £30,009.

Duties will include (but are not limited to):

  • Being responsible for the provision of annual service charges, estimates and statements

  • Ensuring the production of bills and statements are processed correctly and that leaseholders receive reasonable bills and accurate for service charges

  • Liaising with colleagues to undertake S20 consultation in accordance with the procedures and timescales laid down in the legislation, issuing notices and supporting information as required

  • Dealing with any service charge disputes

  • Working through former tenant arrears and initiating processes to collect money owed to the Association by previous tenants.

  • Creating reports detailing debt that is unrecoverable either due to age of debt or other factors

  • Managing leasehold properties and all aspects of leasehold services, including consultations for major works and repairs, issuing invoices and estimates for service charges

Experience required:

  • Working with leasehold, home ownership or commercial properties

  • Experience in recovering service charges and debt collection

  • Providing an attentive and tailored service to clients

Skills, knowledge and expertise required:

  • Up-to-date on Housing legislation and Leasehold regulations

  • Strong communicator and able to resolve complex situations

Rewards and Benefits:

  • 34 days annual leave per year, including bank holidays - with the opportunity to buy 5 days back each year

  • Birthday leave (once probation is passed)

  • Eyecare vouchers/schemes

  • Transport expense coverage

  • Wholesale discounts

  • New-home leave

  • Employee assistance programme

  • Health cash plan

  • Cycle purchase scheme

  • Reduced gym memberships

Working hours:

  • 37.5 hours per week

  • Monday – Friday, 9:00am-5:00pm

  • Flexible working between core hours 8:00am-6:00pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.