We are currently working in partnership with a Charity based in Neath/Port Talbot, who are recruiting for a Housing Support Worker for a permanent opportunity. The positions start date is subject to the candidates notice period.

The salary on offering is around £24,500 per annum, it is a full-time post but the client is open to part-time applications.

The ideal candidate will have experience supporting vulnerable clients in their own homes and in the community, be comfortable lone-working and have a passion for supporting people.

Duties will include (but are not limited to):

• Manage a caseload of 13 vulnerable clients with complex needs across Swansea and in their own homes
• Helping clients to sustain their tenancies and find move on accommodation
• Offering with welfare and benefits advice as well as giving support with general money management - monitor rent accounts
• Creating support plans and undertaking risk assessments
• Signposting client queries to the appropriate external agency such as the Police, Probation Services, Social Services and Local Authorities
• Assisting with tenancy management, low level anti-social behaviour complaints, rental arrears and more

• Work in partnership with housing management and maintenance to address housing management issues

Experience required:

• Provide support to vulnerable individuals (e.g., those experiencing homelessness, mental health issues, substance misuse, domestic abuse, or learning disabilities)
• Background in housing, supported accommodation, or tenancy sustainment, including knowledge of housing rights and responsibilities
• Worked within safeguarding frameworks and identifying/raising safeguarding concerns

Skills, knowledge and expertise required:

• Proven ability to assess individual needs and develop person-centred support or action plans
• Ability to build positive, professional relationships with clients while setting clear boundaries
• Confident in managing challenging behaviours and crisis situations with empathy and resilience
• Knowledge of relevant legislation (e.g., Homelessness Reduction Act, Care Act, Mental Capacity Act, GDPR)

Rewards and Benefits:

• Up to 28 days annual leave (plus bank holidays) with the flexibility to buy or sell up to one week
• Hybrid/home-based working options to support work-life balance
• Family-friendly policies: including enhanced leave for maternity, paternity, adoption, and 3 days urgent domestic leave
• Membership to Medicash health cash plan (up to £1,700/year) for medical costs - plus Employee Assistance Programme (EAP)
• Generous pension contributions: up to 12% total, inclusive of life insurance, with flexible contribution options
• Employee reward portal for discounts, cashback, and peer recognition
• Regular reward and recognition programmes, alongside wellbeing-focused events and community engagement

Working hours:

37 hours per week

Monday - Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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