We are currently working in partnership with leading Housing Assocation in North Devon as they search for Communities and Compliance Manager for a permanent opportunity.

This will be a full-time position based in Newton Abbott, with hybrid working and a salary of £47,689.00 per annum.

The ideal candidate will have extensive experience in Housing Management and strong knowledge in Housing and tenancy rights.

Duties will include (but are not limited to):

• Report directly to the Director of Housing, assisting them in the overall management of the Housing Team
• Lead and support a team of Community Housing Officers, including those managing the Gypsy and Traveller site, to deliver excellent service
• Work collaboratively with managers across to ensure all tenancies meet compliance requirements
• Coach and mentor frontline housing staff to respond effectively to tenancy breaches, domestic abuse, safeguarding concerns, and community safety issues
• Oversee complex cases listed on the Housing Service's risk register, ensuring appropriate management and resolution.
• Act as the lead for Anti-Social Behaviour (ASB) and Tenancy Management, ensuring staff across the Directorate are properly trained and supported in these areas.
• Represent Housing Association in court for tenancy-related matters, including anti-social behaviour (ASB) and neighbour disputes
• Make sure tenants have Personal Emergency Evacuation Plans (PEEPs) in place where needed

Experience required:

• Significant experience in social housing or tenancy management
• Strong leadership and team management skills
• Solid understanding of housing legislation
• Experience managing complex or high-risk tenancy cases
• Knowledge of compliance standards
• A collaborative approach
• Excellent organisational and case management skills

Skills, knowledge and expertise required:

• In-depth knowledge of housing legislation and policy, particularly around tenancy management, ASB, safeguarding, and equality and diversity
• Strong leadership and people management skills, with the ability to motivate, support, and develop a team
• Excellent interpersonal and communication skills, with the ability to build relationships and influence at all levels, both internally and externally
• Skilled in casework management, particularly complex or high-risk tenancy issues.
• Problem-solving and decision-making abilities
• Ability to manage time effectively, prioritising workload to meet deadlines and service demands.
• Strong report writing and IT skills

Working hours:

• 37 hours per week
• Monday - Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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