Housing Officer

Posted 09 November 2023
Salary Hourly Rate is negotiable dependent on experience
Job type Temporary
Discipline Social Housing Recruitment
Contact NameMegan McMenamin

Job description

Our client, based in Bedfordshire, is currently recruiting for a Housing Officer on a two-month temporary contract.

The position is due to start immediately on a full-time basis, 37.00 hours per week, Monday to Friday 9am-5pm. You will require a full UK driving licence and have access to a vehicle, the hourly rate is negotiable depending on experience and you must have a basic DBS dated within the last year.

The ideal candidate will have experience working as a generic Housing Officer, monitoring rent cases from start to finish, including evictions, and handling low level cases of ASB.

Duties will include (but are not limited to):

  • Managing a patch of 700 properties completing tenancy management duties, dealing with cases of ASB and ensuring safeguarding is adhered to

  • Completing tenancy audits and reviews and taking the appropriate follow up action

  • Carrying out visits to patch regularly and conducting estate walkabouts

  • Completing sign ups using the suitability assessment and affordability system

  • Dealing with all cases of low level ASB including noise and nuisance complaints

  • Responsible for taking witness statements, liaising with the police and attending court when required

  • Dealing with rent arrears cases and completing the rents process from start to finish

  • Working with residents to promote community involvement to help tackle cases of ASB

  • Referring customers to the correct support organisations and liaising with internal and external departments to ensure the correct support is provided

Experience required:

  • Able to convey complex information to customers and key stakeholders

  • Must be up to date with knowledge of Housing and related legislation

  • The ideal candidate will have attended court for cases of ASB

  • Making referrals to both internal and external organisations

  • Have a strong knowledge working rent based IT systems and dealing with arrears

Rewards and Benefits:

  • Hybrid working to fit business needs

  • Flexible working hours available

Working hours:

  • 37 hours per week

  • Monday – Friday, 9am-5pm or 8am-4pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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