We are currently partnering with a leading Housing Association, who are recruiting for an Aftercare Advisor to join their growing London team on a temporary basis.

This is a temporary 3-month position with an hourly rate of £25.18 PAYE or £29.54 via UMB and is due to start immediately.

Duties will include (but are not limited to):

• Receiving repairs claims from new tenants who have recently moved into properties, and determining as to whether the Housing Association is responsible for the claim
• Managing the expectations of the tenants in regards repairs claims, and providing feedback as to whether they need to deal with the repairs themselves
• Raising repairs orders, and sending them through to the Repairs team in order for them to be carried out
• Managing the maintenance of stock plots, and liaising with the repairs teams to track the progress of repairs  

Experience required:

• Experience required in Social Housing
• Experience working with customers within housing

Skills, knowledge and expertise required:

• Technical understanding of housing construction
• Knowledge of housing development and associated procurement and construction practices
• Excellent administrative skills
• Proven customer service experience
• Excellent oral and written communications
• Good knowledge of Microsoft Office
• Attention to detail and accurate recording of information for audit purposes

Rewards and Benefits:

• Hybrid working
• Flexible working days

Working hours:

• 35 hours per week
• Monday – Friday, 9am-5pm

Please note that you require recent experience to apply for this role

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.