We are currently working in partnership with a Charity/ Not-for-Profit, who are looking to appoint a Tenancy Support Worker on a 3-month temporary contract based in Swansea.

This will be a full-time position working 37 hours per week (Monday to Friday, 09:00-17:00), with home working on Mondays and Fridays, and a rate of pay negotiable based on experience.

The ideal candidate will have experience managing vulnerable clients with complex needs, offering tenancy support, and working in collaboration with external agencies.

Duties will include (but are not limited to):

• Managing a caseload of 13 vulnerable clients with complex needs across Swansea and in their own homes

• Supporting clients to sustain their tenancies and find move-on accommodation

• Providing welfare and benefits advice and supporting with general money management (including monitoring rent accounts)

• Creating support plans and undertaking risk assessments

• Signposting client queries to appropriate external agencies (e.g. Police, Probation Services, Social Services, Local Authorities)

• Assisting with tenancy management, including low-level anti-social behaviour complaints and rental arrears

• Working in partnership with housing management and maintenance teams to address housing issues

Experience required:

• Experience working with vulnerable clients in a housing or tenancy support capacity

• Strong knowledge of welfare benefits, tenancy sustainment, and risk assessment

Skills, knowledge and expertise required:

• Effective caseload management

• Strong communication and partnership-working skills

• Ability to work independently and remotely

Additional requirements:

• Must hold an Enhanced DBS issued within the last 3 years

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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