We are currently partnering with a respected Charity organisation based in Birmingham, who are recruiting for a Sheltered Housing Officer to join their team on a permanent basis.

This is a full-time position, which is office and patch based, and has a salary of £30,000 per annum.

Duties will include (but are not limited to):

• Managing the allocation and letting of properties, ensuring timely turnaround and meeting occupancy targets

• Working with external stakeholders to maintain effective referral pathways for incoming residents

• Supporting new tenants in setting up their tenancy, completing required documentation, and settling into their accommodation

• Creating and managing tenancy agreements, ensuring residents understand their responsibilities

• Monitoring and managing tenancy issues, including arrears, and taking appropriate action to resolve or terminate when necessary

• Addressing anti-social behaviour and promoting a safe and peaceful living environment for all residents

• Coordinating void property referrals and liaising with the Asset Management team to ensure properties are ready for re-letting

• Monitoring and reporting on repairs and maintenance issues, ensuring timely completion and compliance with safety standards

• Maintaining accurate, up-to-date digital records and producing written documentation and reports as required

• Following safeguarding procedures, responding to resident concerns, and ensuring health and safety standards are upheld

Skills, knowledge and experience required:

• Experience in housing management and property maintenance

• Strong knowledge of housing law and benefit system

• Ideally have experience supporting vulnerable or older tenants

• Excellent communication, administrative, and IT skill

• Full UK Driving Licence and access to a car

Rewards and Benefits:

• 24 days annual leave (plus bank holidays), increasing to 29 days after 5 years

• Free health insurance and Life Assurance

• Workplace pension and flexible on-site working

• Free on-site car parking and good transport links

Working hours:

• 35 hours per week

• Monday - Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.