We are currently partnering with a South London based Housing Association, who are recruiting for a Senior Property Service Officer to join their growing team on a 6-month temporary basis.

This is a full-time position with an hourly rate of £24.60 PAYE (subject to experience) and a need for a basic DBS, with the interview and start date on short notice.

Duties will include (but are not limited to):

• To Provide a high quality, efficient, effective, and compliant office management administration service for the repairs function of the property services team

• Monitor repairs contracts and contractors’ data daily to ensure the delivery of excellent services that demonstrates that both quality and value for money is being delivered

• To ensure robust contractor performance management which includes leading on meetings such as the high-profile jobs meeting and the jeopardy and overdue jobs review meeting each week

• Provide monthly repairs KPI data and reports for the Asset Manager and Leadership Team

• To act as escalation, point of contact for customers & external organisations and ensure effective liaison with internal and external colleagues

• To lead on investigations and respond to stage 1 complaints, liaising with residents, contractors, and staff as appropriate and to attend to panel hearings where required. To ensure that learning outcomes are incorporated back into the business

• To support the team to increase the use of the housing management system (CX) for all communications and to identify and implement new processes in order to maximise the potential of the CX system

Experience required:

• Proven track record and a minimum of 3 years’ experience in a similar repairs and maintenance role

• Experienced in delivering the successful contract management of responsive repairs contracts

• Experience of line management

Skills, knowledge and expertise required:

• Good standard of numeracy and literacy

• Excellent communication skills - able to present information clearly, systematically, and accurately, to communicate decisions and to write complex reports

• A good level of knowledge of building systems, construction practices, related code/legislative requirements, and contract administration

Rewards and Benefits:

• 1 day working from home

• Flexible working

Working hours:

• 35 hours per week

• Monday – Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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