Repairs Coordinator

Posted 25 January 2024
Salary £16 per hour via an umbrella company
LocationEast Midlands
Job type Temporary
Discipline Property Management & Construction Recruitment
Contact NameCharlotte Dexter

Job description

Our client, based in the East Midlands, is currently recruiting for a Repairs Co-Ordinator on a three-month contract.

The position is due to start immediately on a full-time basis. The hourly rate is negotiable up to £16 per hour via an umbrella company.

The ideal candidate will have experience of co-ordinating repairs and maintenance within a social housing setting.

Duties will include (but are not limited to):

  • Supporting the responsive repairs operational teams by collating, analysing, and providing key service information relating to in-house and contractor performance

  • Completing interrogation and data management to inform managers of performance against key indicators

  • Assisting the complex works team in the management of disrepair claims, insurance claims and more complex repairs

  • Coordinating management information for trade operatives 121s and assist the Team Leaders by booking the 121 meetings

  • Monitoring and combining various data to maintain a tracker report, passing the information to team leaders/Senior Trade Operatives to allow them to action with operatives

  • Running data exception reports and actively deal with and address data integrity issues that would affect KPIs

  • Maintaining records and produce regular statistical information and management reports, including reconciliation with contractors and ensuring process adherence is met

  • Processing work items, including customer queries, within agreed SLAs

  • Acting as the point of contact for calls from operatives if the senior trade operative or team leader is unavailable. Deputise for team leader absence

  • Coordinating materials issues directly with the materials contractor

Experience & Skills required:

  • Highly customer focused

  • Excellent written and verbal communication skills

  • Skills in negotiating, empathy and persuasion

  • Knowledge of maintenance and repairs

  • Experience of working within social housing

Working hours:

  • 37 hours per week

  • Monday – Friday, 8am-4pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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