Our client, based in Hertfordshire, is currently recruiting for a Repairs Administrator on a 3 month temporary contract.

The position is due to start immediately on a full-time basis. The hourly rate is up to £18 per hour via umbrella dependent on experience.

The ideal candidate will have experience of working in a similar role previously and have dealt with damp & mould queries.

Duties will include (but are not limited to):

• Receive, process, and raise a range of Damp & Mould and other Repairs requests from customers, staff, external stakeholders, and other outside agencies by a variety of means including but not limited to email, telephone, web chat, letter, and face to face.

• Administer DRS, QL and other databases in use by the organisation

• To be proactive in ensuring urgent matters are brought to the attention of the relevant Officers

• Establish and maintain effective systems for filing, record keeping, compile statistics, and reports for the service

• To facilitate and take minutes for specific meetings as required

• To ensure suppliers are paid on time by carrying out all invoice and payment related administrative duties

• Administer customer enquiries, providing guidance and taking action

• Maintain systems and ensure suitable responses for correspondence and urgent service requests (e.g., complaints, MPs and Environmental Heath)

Experience required:

• Damp & Mould caseload

• Experience working with customers within a repairs environment

Skills, knowledge and expertise required:

• Knowledge of QL, DRS or First Touch

• Excellent Communication

• Customer focused

• Able to prioritise, organise and meet deadlines

Rewards and Benefits:

• Possible permanent opportunity

• Flexibility around start times

• Open plan office/ friendly environment

Working hours:

• 37 hours per week

• Monday – Friday, 8am – 4pm/ 9am – 5pm/ 10am – 6pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.