We are currently working in partnership with a Housing Association based in the West Midlands, who are recruiting for a Rents Officer on a temporary contract until the end of March. The position is due to start immediately. The hourly rate of pay is negotiable up to £24.00 via an Umbrella Company.

The ideal candidate will have a Basic DBS dated within the last 3 years, access to their own vehicle, and have proven experience of Rents Officer duties.

Duties will include (but are not limited to):

• Checking arrears schedules weekly, taking action as required in accordance with the Association’s policies with the objectives of minimising debt, maximising rental income and sustaining tenancies

• Minimising debt and maximising income collection by prioritising tasks accordingly

• Enforcing and initiating legal action by serving notices, preparing court papers and representing the organisation at Court Cases for rent possession claims

• Managing and resolving credit and former debt accounts, taking action as appropriate

• Liaising with debt collection (recovery agents) to ensure income collection is maximised

• Challenging/querying Housing Benefit overpayments with tenants/leaseholders and Housing Benefit/DWP

• Proactively negotiate/re-negotiate payment plans with tenants/leaseholders in arrears

• Assisting residents with obtaining Universal Credit (UC), monitoring and taking action

• Identifying fraudulent Housing Benefit Claims and taking the appropriate action

Experience required:

• Previous experience working within the Social Housing sector

• Experience working to meet targets and deadlines

• Knowledge of up-to-date housing legislation

Skills, knowledge and expertise required:

• Ability to deliver a customer focused service

• Strong communication and negotiation experience and skills

• Able to work with key stakeholders and partners

Rewards and Benefits:

• Hybrid working with travel to the office every other week

Working hours:

• 35 hours per week

• Monday – Friday, 9am - 5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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