We are currently partnering with a Housing Association based in the East Midlands, who are recruiting for a Rent Income Team Manager, to join their growing team on a permanent basis.

Our client delivers housing services across the East Midlands, believing everyone deserves a safe home that meets their needs.

This is a full-time position working 37 hours per week with a salary of £43,778 per annum and the role is expected to start in December 2023.

Duties will include (but are not limited to):

• Leading and motivating teams of officers to deliver a high-quality service

• Offering value for money services to tenants and other customers for rent collection and arrears recovery, ensuring they have access to financial services available and can manage debt effectively

• Working collaboratively and cohesively with the other Rent Income Team Manager and other managers/Heads of Service, sharing best practice and delivering a consistency in approach across the teams

• Overseeing the collection of rent, service charges and sundry debts ensuring the maximisation of income

• Maintaining a high-level working knowledge of court procedures for rent possession claims, money claims and enforcement processes

• Liaising directly with the court and attending user group meetings as required

• Responding to legislative and regulatory changes, new initiatives, or pressures internally and externally, in the housing sector that may impact on the service provided

Experience required:

• Experience of managing, leading and motivating teams

• Experience and understanding of income management and recovery processes including court protocols and procedures

Skills, knowledge and expertise required:

• Welfare Reform measures

• Rent accounting systems and processes

• CAPITA IT system relating to rent account management

Rewards and Benefits:

• 27 days a year (plus public bank holidays), increasing to 32 days after 5 years’ service

• LGPS Pension Scheme

• Free parking

• Cycle to work scheme

• Flexible working arrangement

• Employee discount hub

• Training opportunities

Working hours:

• 37 hours per week

• Monday – Friday, 9am-5pm

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Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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