Rent Arrears Officer

Posted 14 November 2023
Salary Negotiable
Job type Temporary
Discipline Social Housing Recruitment
Contact NameEvie Richards

Job description

Our client, based in Surrey, is currently recruiting for a Rents Officer on a four-month temporary contract.

The position is due to start immediately on a full-time basis. The hourly rate is negotiable based on experience for this position.

The position requires attendance in the office ONLY ONCE A FORTNIGHT.

The ideal candidate will have experience carrying out all pre-court rent arrears protocol and demonstrable experience providing the highest level of customer service.

Duties will include (but are not limited to):

  • Managing rent and arrears for a geographical patch of properties

  • Taking payments and setting up direct debits

  • Providing advice on welfare benefits

  • Proactively working to reduce arrears in your geographical area

  • Liaising with housing officers to resolve any issues over rent statements

  • Carrying out all rent processes up to but EXCLUDING appearing in court

Skills, knowledge and expertise required:

  • Excellent communication skills, both written and verbal

  • Good time management and organisational skills

  • Experience dealing with clients with complex needs

  • Ability to work flexibly and respond quickly to changing demands, while meeting deadlines

  • Experience of delivering high quality customer service

Working hours:

  • 37 hours per week

  • Monday – Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.