We are currently working in partnership with a Housing Association based in Norfolk, who are recruiting for a Neighbourhood Officer on a temporary six-week contract. The position is due to start immediately. The hourly rate of pay is negotiable up to £24.00 per hour via an Umbrella company.

The ideal candidate will have access to a vehicle, be happy to have a Basic DBS carried out, and have proven experience of Neighbourhood Officer duties.

Duties will include (but are not limited to):

• Dealing with cases of anti-social-behaviour in line policy and procedure in partnership with the wider community and relevant statutory and non-statutory agencies

• Responsible for the delivery of tenancy and estate management services for the organisation

• Overseeing the allocation and letting of empty homes and management of mutual exchanges in partnership with other departments and local authorities

• Liaising with the Income team to ensure that the association’s income is maximised, and undertaking visits to tenants in arrears as part of the income recovery process

• Providing tenants and prospective tenants with advice and assistance with welfare benefits and other advice with a view to maximise income

• Carrying out service reviews and looking at innovative service improvement projects that meet residents’ needs

• Completing viewings of properties and sign-up new tenants

Experience required:

• Experience in Social Housing

• Working with customers within housing and offering tailored advice

• Dealing with low to medium levels of ASB

Skills, knowledge and expertise required:

• Knowledge in handling ASB cases and how to de-escalate high risk situations

• Ability to complete all aspects of tenancy management

• Experience with the mutual exchange process

Rewards and Benefits:

• Hybrid working – up to three days working from home (based on business need)

• Flexible working days

Working hours:

• 37 hours per week

• Monday – Friday, 9:00am-5:00pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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