We are currently working in partnership with a Housing Association based in the Forest of Dean, who are recruiting for two Housing Officers one of a 2-year fixed term contract and another on a straight permanent basis. The position is due to start in the next couple of weeks, with a salary of £30,921.30 per annum and excellent benefits.

The ideal candidate will have worked in a similar role before, have access to their own vehicle and be willing to travel, as this is a field-based role, with potentially 1-2 days week home working depending on business need.

Experience required:

• Delivering a proactive face-to-face tenancy management service to our customers at key stages of their tenancy such as viewings, new tenancy visits, tenancy audits, end of tenancy visits and property inspections for mutual exchanges

• Supporting the general needs tenants with any queries they may have and signposting them to the correct individuals so it minimises the impact for the tenant and the organisation

• Completing home visits responding to ad-hoc tenancy enquiries and breaches of tenancy including non-access issues and property related

• Ensuring that all tenants records are accurately kept and updated via the IT system

• Completing property inspections as part of a targeted programme ensuring the home meets our standard and that it is safe and suitable for the customer

• Delivering a responsive and sensitive service to tenants who are at risk, making referrals to the relevant agencies and signposting to any external agencies where the tenant requires additional support

• Identifying and resolving low-level ASB and estate management issues that tenants may have

• Working with customers where tenancy failures are identified and agree achievable action plans

Rewards and Benefits:

Hybrid working – potentially 1 – 2 days a week

Flexible working days

Competitive salaries

Cashback healthcare scheme

Pension options

Employee assistance programme

Competitive holiday entitlement

Cycle-to-work scheme

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Working hours:

37 hours per week

Monday – Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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