IT Business Analyst – Support

Join a Local Authority Delivering Smarter Public Services

We’re working with a forward-thinking local authority that’s committed to improving public services through better use of technology. They’re currently looking for an experienced IT Business Analyst – Support to join their Applications & Systems Support team on a 3-month contract.

This is a hands-on role, ideal for someone who thrives in a collaborative environment and enjoys being the go-to person for application-related support. If you’re confident engaging with stakeholders, solving problems, and ensuring business applications run smoothly and securely—this could be a great fit.

Location: Oxfordshire
Contract: 3 Months
Day Rate: £350–£400/day (Inside IR35)

What You’ll Be Doing

• Providing business-level support for key applications across the organisation
• Investigating incidents, resolving user issues, and identifying root causes
• Collaborating with internal IT teams and third-party vendors to maintain system stability
• Managing documentation, supporting change control, and coordinating testing
• Improving data reporting and supporting teams to use information more effectively
• Delivering training and user support on new features and enhancements

What They’re Looking For

• Proven experience supporting business applications in a structured IT environment
• Strong understanding of application support, incident resolution, and data quality
• Excellent stakeholder engagement and communication skills
• Familiarity with ITIL practices or similar IT service frameworks
• A general educational background (GCSEs or equivalent experience)

Bonus Points For

• ITIL certification
• Experience with relational databases and reporting tools
• Background in public sector or large enterprise environments
• Knowledge of business analysis or process improvement methodologies

Why Apply?

You’ll play a key role in supporting systems that underpin essential public services, all while working in a collaborative and forward-looking IT function. It’s a great contract for someone who enjoys variety and making a real impact—quickly.

Interested and Available?

If this sounds like the right opportunity for you, apply now and we’ll be in touch to share more details.

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